Support

Subscriptions are managed by Apple, not by Steady. Open the Settings app on your iPhone, tap your name at the top, then Subscriptions, then Steady, then Cancel. You keep access until the end of the period you already paid for. Apple handles refunds too, at reportaproblem.apple.com.

On the paywall, tap Restore. This asks Apple for the subscription attached to your Apple ID and unlocks the app. If Restore does not work, make sure you are signed in to the same Apple ID that made the purchase, then write to us with the topic Subscription or billing.

The coach needs an internet connection and an active subscription; everything else in Steady works offline. If you are connected and subscribed and still see an error, tell us the time it happened and the message on screen. We keep no record of your conversation on our side, so those details are the only way we can look into it.

Delete the app. Everything Steady knows about you lives in a local database on your phone, and there is no copy on any server — no account, no sync, no backup made by us. Removing the app removes all of it. If you want that confirmed in writing, choose the topic Privacy above.

Steady schedules its check-in and milestone notifications on the device itself; there is no push server. Check that notifications are allowed for Steady in the iPhone Settings app, that Focus modes are not silencing it, and that the check-in and milestone toggles are on under You tab › Settings.

Please tell us. The coach is a language model working from what you have told the app; it can be wrong and it is never medical advice. Paste the message it sent if you can — it is stored on your phone, not with us, so we cannot see it otherwise. Reports like this go to the top of the queue.